Pink Tortoise Mail Club

It starts with the artwork. The mail drop is built around it.

We’ve chosen to release mail drops on a quarterly basis. This gives the artwork room to develop organically and allows each edition to be thoughtfully assembled.

The fine art element of each mail drop is prioritized, with the hope of delivering beautiful and refined items in each edition.

The Pink Tortoise Mail Club operates each year on a quarterly basis as follows:

• Q1: December of the previous year through February;

• Q2: March through May;

• Q3: June through August; and

• Q4: September through November.

Each quarterly edition is produced in two batches. Both batches contain the same edition, but the mailing date will depend on when payment is received.

Q1 — December through February

If we receive your payment:

• on or after December 1 (in the previous year) and before January 6 (ET), the Q1 edition will be mailed that January; and

• on or after January 6 and before March 1 (ET), the Q1 edition will be mailed that March.

Q2 — March through May

If we receive your payment:

• on or after March 1 and before April 6 (ET), the Q2 edition will be mailed that April; and

• on or after April 6 and before June 1 (ET), the Q2 edition will be mailed that June.

Q3 — June through August

If we receive your payment:

• on or after June 1 and before July 6 (ET), the Q3 edition will be mailed that July; and

• on or after July 6 and before September 1 (ET), the Q3 edition will be mailed that September.

Q4 — September through November

If we receive your payment:

• on or after September 1 and before November 6 (ET), the Q4 edition will be mailed that November; and

• on or after November 6 and before December 1 (ET), the Q4 edition will be mailed that December.

For the best chance of receiving an edition around a particular holiday, we recommend joining before the first production cutoff for the relevant quarter.

If you purchase a gift, the first mail drop included in your gift will be mailed according to the schedule above based on the date the gift is purchased. Any subsequent mail drops included in the gift will follow the same production batch schedule for the relevant quarter(s).

Mail drops are sent via standard untracked postal mail and therefore do not include tracking. Part of the beauty of snail mail is that it takes time. Mail may be subject to weather, postal backlogs, customs processing, carrier delays, and other service disruptions and delays. During holiday seasons, mail may take longer to be delivered. As such, delivery dates cannot be guaranteed.

For Canadian delivery addresses, mail is expected to arrive before the end of the month following the month in which the applicable edition is mailed. If your mail has not arrived by then, you must email us promptly at laurenchanfineartinfo@gmail.com. If your mail arrives significantly damaged, you must email us at that email address promptly after delivery and include clear photographs of the damage to both the contents and the packaging of that mail drop.

Mail club editions are currently available for delivery within Canada, excluding Saskatchewan.

If you are located in Saskatchewan or outside of Canada, you can join the waitlist below to be notified if we expand our delivery area.

If you update your address in your account, the change will not automatically update the delivery address in your existing orders. Please email laurenchanfineartinfo@gmail.com as soon as possible with your new delivery address. If we receive your email with the updated address after the applicable production cutoff, your mail drop for that quarter will be sent to the delivery address originally included in your order, and a new purchase will be required before that mail drop can be resent.

Please remember to include your apartment or unit number, if applicable.

All processed payments (whether for one time purchases or subscriptions) are non-refundable, except where we determine that we will not be able to fulfill all or part of an order, or that fulfillment would be unreasonable or impractical. In such circumstances, we will issue a refund for the unfulfilled portion of the order.

If you choose the subscription option, your subscription will automatically renew every three (3) months until cancelled. You can cancel your subscription at any time through your account.

We reserve the right to adjust subscription pricing at any time. We will provide each current mail drop subscriber with at least thirty (30) days' prior written notice via email to the respective email address associated with that subscriber’s account before any price adjustment takes effect. If you do not wish to accept any such price modification, you must cancel your subscription before the new rate applies.

Past mail club editions may become available as Catch-Up Mail in limited quantities, depending on availability. Catch-Up Mail is priced separately.