Shipping and Other Terms of Service

ARTWORK DISPLAY & INFORMATION

Lauren Chan Fine Art Inc. (dba Lauren Chan Fine Art) (the “Company”, “we,” “us” or “our”) hopes to display artwork accurately. However, colours may vary depending on screen and display settings and may differ from the appearance of the artwork in person. All products displayed on www.laurenchanfineart.com (the “Website”) are subject to availability. Mock-up images displayed on the Website are illustrative and may contain errors, inaccuracies or omissions relating to a product.

RETURNS, EXCHANGES & REFUNDS

Given the nature of the artwork:

  • we do not accept returns or exchanges; and

  • all processed payments for any purchases from the Company are non-refundable, except where we determine that we will not be able to fulfill all or part of an order, or that fulfillment would be unreasonable or impractical. If we have made such a determination, we will issue a refund for the unfulfilled portion of that order.

DUTIES

Any applicable customs duties, import taxes, tariffs, brokerage fees or other similar fees for orders delivered to any location outside of Canada are the responsibility of the purchaser.

SHIPPING

Shipping is currently available within Canada, excluding Saskatchewan. If you are located outside of Canada and would like to purchase any original artwork or limited edition prints from us, please reach out using the Contact page and we can discuss whether an order may be possible. If you are located in Saskatchewan or outside of Canada, you can join the waitlist on our Pink Tortoise Mail Club page to be notified if we expand our delivery area for Pink Tortoise Mail Club mail drops.

Please note that all products are delivered unframed.

Original Artwork:

  • Original artwork is available for purchase by inquiry. After connecting with you, we will determine the applicable shipping fees and estimated shipping time for your order based on your requested delivery address.

  • Shipping estimates do not include processing time. Please allow up to 10 business days prior to shipping for artwork to be prepared, with processing time dependent on the artwork and complexity of packaging.

  • Tracking information for your order of any original artwork will be provided once that order has shipped.

  • Please open your shipment of any original artwork as soon as possible after receipt to ensure that no damage to such artwork has occurred during transit. Any damage to such artwork must be reported by you via email (including clear photographs of the damage to such artwork and its packaging) to us at laurenchanfineartinfo@gmail.com within 24 hours of delivery of the shipment containing such artwork.

Limited Edition Prints:

  • Each limited edition print is signed and numbered by the artist, and accompanied by a certificate of authenticity.

  • Prints that are 30” x 30” or larger will be shipped rolled in a protective tube.

  • As each print is made to order, please allow up to 10 business days for processing and preparation before shipping. Delivery times shown for shipping options at checkout are estimates and are stated in business days.

  • Due to the made-to-order nature of each print, if the shipping service selected at checkout is unavailable or is not reasonably suitable for your order when it is ready to ship, a comparable shipping service may be used to fulfill your order without any additional shipping charge beyond the amount paid at checkout.

  • Tracking information for your order of any limited edition prints will be provided once that order has shipped.

  • Please open your shipment of any limited edition prints as soon as possible after receipt to ensure that no damage to such artwork has occurred during transit. Any damage to such artwork must be reported by you via email (including clear photographs of the damage to such artwork and its packaging) to us at laurenchanfineartinfo@gmail.com within 24 hours of delivery of the shipment containing such artwork.

Pink Tortoise Mail Club:

  • Pink Tortoise Mail Club mail drops (each, a “mail drop”) are sent via standard untracked postal mail and therefore do not include tracking.

  • For Canadian delivery addresses, mail drops are expected to arrive before the end of the month following the month in which the applicable mail drop is mailed. If your mail drop has not arrived by then, you must email us promptly at laurenchanfineartinfo@gmail.com. If your mail drop arrives significantly damaged, you must email us at that email address promptly after delivery and include clear photographs of the damage to both the contents and the packaging of that mail drop.

  • For specific details regarding shipping timelines and fulfillment schedules for mail drops, please see the response to “When is each mail club edition mailed?” as set out in the “Quarterly Mail Drop – How it works” section of our Pink Tortoise Mail Club page. That response is incorporated into these Shipping and Other Terms of Service. For greater certainty, an “edition”, as used in that response, means a mail drop.

  • If you would like to update the delivery address for a mail drop, please email laurenchanfineartinfo@gmail.com as soon as possible with your new delivery address. If we receive your email with that updated address after the applicable production cutoff for that mail drop, your mail drop for that quarter will be sent to the delivery address originally included in your order, and a new purchase from you will be required before that mail drop can be resent.

  • If you choose the mail drop subscription option, your subscription will automatically renew every three (3) months until cancelled. You can cancel your subscription at any time through your account.

  • The Company reserves the right to adjust subscription pricing at any time. We will provide each current mail drop subscriber with at least thirty (30) days' prior written notice via email to the respective email address associated with that subscriber’s account before any price adjustment takes effect. If you do not wish to accept any such subscription price modification, you must cancel your subscription before the new rate applies.

  • Past mail drops may become available as catch-up mail in limited quantities, depending on availability. Such catch-up mail is priced separately.

Holiday Periods & Other Delays:

  • Shipments may be subject to weather, postal backlogs, customs processing, carrier delays, and other service disruptions and delays. During holiday seasons, shipments may take longer to be delivered. As such, delivery dates cannot be guaranteed.

Last modified: October 8, 2026